Since virtual call center software allows for distributed teams working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Aircall. Virtual call center software requires no hardware or IT technicians, it’s simply downloaded from a browser or as a mobile app (or both) and installed on employees’ existing electronic devices such as smartphones and laptops. One of the major benefits is the lower installation and operating costs of a professional business phone system. Aircall’s call center software has many additional features built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, call whispering, warm transfers and much more.Īircall’s intuitive call center software also enables live note taking, tagging and detailed analytics features that help with follow up strategies and an agent’s after call work as well as defining broader business goals and finding areas where team training and optimization is needed.īesides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software. Modern software can also be set up to route calls to the correct agent in the appropriate department through a customizable IVR menu. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent. More advanced software displays CTI pop-ups. The list of services and solutions that Aircall’s call center software integrates with is ever growing, but includes 80+ major CRMs, help desks, marketing software, chat bots, eCommerce platforms, and more.īasic call center software stores customer data from every inbound call, including new numbers and existing customer history from previous contacts. VoIP technology stores data securely in the cloud and allows call center software to integrate with many external SaaS applications from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. With VoIP infrastructure, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP hard phones. Please visit Headset Controls with Aircall to learn more.Virtual call center software functions through VoIP technology. The Aircall Desktop App supports use of physical controls for Jabra and Yealink headsets. ⚠️ Please note that Corsair brand headsets are not supported for use with Aircall. Should you make use of a wireless headset, you may experience call quality issues that Aircall will be unable to troubleshoot. On macOS (Apple), we recommend using a mini-jack wired headset.Īlthough the use of Bluetooth headsets, earphones, and other wireless headsets is possible, we recommend something with a wired connection as they can often have a more reliable connection. On Windows (Microsoft), we recommend using a USB wired headset. Especially with Aircall, as this provides the best and most stable call quality.Īircall recommends using the Jabra Evolve 40 UC Stereo headset, which is available with USB and mini-jack adapters so it's suited for both Mac and Windows computers. When using a VoIP service, it's important to make sure that you are using a professional stereo headset. ⚠️ Please note the Aircall mobile app is not recommended for iPads. If you have one of these programs enabled and Aircall is not approved, it could interfere with your ability to make and receive calls. □ Pro-tip: please verify with your internal IT department that if in your organization you use security or firewall programs on your device, that you have allowed Aircall full access. IOS 15.0 or later, or Android 8.0 or later ⚠️ Please note that the use of remote or virtual computers is not recommended for Aircall. □ The Aircall Web Application is not supported on iPad. You will need to use the web application in these instances. □ The Aircall Desktop Application is not supported on Linux or on Chromebooks. Intel i5 dual-core, Apple M1 processors, or equivalent Let's take a look at the requirements below.Ħ4-bit version of Windows 10 / Windows 11 or macOS 10.14+ Getting your device and headset ready for use with Aircall will ensure the best call quality and experience.
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